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Current Customers

To request information or notify us of a potential error regarding your loan, please send a written request/notice to PNC Mortgage; PO Box 8807; Dayton, OH 45401-8807



Automated Account Information Available 24 hours a day, 7 days a week (800) 822-5626
  Customer Service Representative M - Thur: 8am - 9pm ET
Fri: 8am - 5pm ET
(800) 822-5626
 
  Collections M - F: 8am - 10pm ET
Sat: 8am - 5pm ET
(800) 523-8654
Current Customers:

Log in to Mortgage Online to
send a secure message
through the Secure Message
Center

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  Hardship Assistance

Process for Fannie Mae
and Freddie Mac Hardship
Assistance Review

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  Non-Customer Inquiry Email Customer Service  

New Loans

For questions about new home purchase and refinance loans or application in process...

Call 1-877-508-3339
Mon - Thur: 8am - 10pm ET
Fri: 8am - 6pm ET
Sat: 10am - 4pm ET

Already applied, need help?
P: 1-877-762-4685
M - F: 8am - 9pm ET

Equal Housing Lender logo Member FDIC logo
© 2014 The PNC Financial Services Group, Inc. All rights reserved. Bank deposit products and services provided by PNC Bank, National Association, Member FDIC. PNC is a registered service mark of The PNC Financial Services Group, Inc ("PNC"). PNC Mortgage is a division of PNC Bank, National Association, a subsidiary of PNC. All loans are provided by PNC Bank, National Association and are subject to credit approval and property appraisal. Terms and conditions of the offer subject to change without notice.

Investments and Insurance: Not FDIC Insured. No Bank or Federal Government Guarantee. May Lose Value.