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Payment FAQ's

Payment Information

If my payment is due on the 1st and I have a 15-day "grace" period, when would a late charge be assessed?

Late charges are assessed after the close of business on the 16th day of each month. If the 16th falls on a weekend or holiday, late charges are assessed after close of business on the next business day.


Do you offer any type of automatic payment program?

Our automatic payment program, Electronic Funds Transfer is a free service that will save you money on postage, eliminate the inconvenience of mailing checks and avoid the worry about late charges. Please visit our Electronic Funds Transfer web page for more information concerning this free service.


How do I sign up for the Electronic Funds Transfer (EFT)?

To sign up for our EFT program, simply complete and mail the EFT insert found in your coupon book, or visit our EFT web page to download the authorization form.


After mailing the completed form, please continue to make your payments until you receive a letter confirming when the program will begin.


Do I have to have a PNC checking or savings account to sign up for EFT?

No. You can have a checking or savings account with almost any U.S. financial institution to establish this free service, click here.


If I choose to pay my payment through EFT, does it have to be paid on my due date?

No. Your payment can be made on any date between your due date and your late charge assessment date. For example, if your payment is due on the 1st and your late charge is assessed on the 16th, your payment can be made on any date between the 1st and 15th. Click here to learn more about our EFT program.


May I draft against my Credit Card account?

No. Your monthly payment must be drafted from a checking or savings account, or mailed to us.


Why did my payment increase?

Your monthly payment will increase or decrease with any change to your taxes and/or insurance. Your taxing authority and insurance company/agent will notify us when they make any type of change, which ultimately will affect your monthly payment. You may wish to contact your local taxing authority or insurance company/agent for details concerning changes to your annual bills.


I have misplaced my coupon book, or I have not received my new book. Do I still need to make a payment?

Yes! Your payment is always due on the due date specified in your Note. If you do not have a payment coupon, please write your account number on your check and mail your payment to:


PNC Mortgage

Attn: Payment Services

P.O. Box 1820 Dayton, OH 45401-1820


If I am closing on my house, or have requested a Payoff Statement, do I still need to make my payment this month?

Yes. It is important that you continue to remit your monthly payment as you normally would. If your payment is remitted using our Electronic Funds Transfer program, it is important to notify us as least 10 days in advance of the next scheduled EFT payment date so your EFT can be canceled. Should the payment be deducted from your bank account after your loan pays in full, we will return it to you within the following two weeks.


What if I start having financial problems and can't make my payment in a timely manner?

If you are having financial difficulties, it is always best to make us aware of your situation. We may have a payment program available to help you through your financial hardship. To learn more, click here, or call 1-800-523-8654 to speak with a customer counselor.


Will you accept less than the total amount due?

Rather than making a partial payment, please call 1-800-523-8654 to speak to a customer counselor, or click here to review your options. We may have a program available to you that permits a period of forbearance.


Can I pay additional money towards my principal and have my loan reamortized to reduce my monthly payments?

Some loans qualify for a Principal Reduction Modification. PNC Mortgage will allow you to pay a minimum of $10,000 towards your principal and reamortize your loan which will reduce your monthly principal and interest payment. To find out if this option is available to you, please call one of our Customer Service Representatives at 1-800-822-5626, or mail your request to:


PNC Mortgage

Attn: Special Loans Dept.

PO Box 1820

Dayton OH 45401-1820


If your loan qualifies, a Loan Modification of Note will be sent to you for your signature. Upon receipt of the signed modification, the additional principal amount and a nominal fee, we will apply the additional principal amount and reamortize your loan. You will then receive a coupon book reflecting the new monthly payment. The entire process takes approximately 6-8 weeks.


Do I have a "grace period"?

Although payments are considered past due if not received by the due date, most Notes provide a period of time after the due date for payments to be received before a late charge is assessed. To avoid the risk of damage to your credit or the assessment of a late charge, it is recommended that every effort be made to ensure your payment is received by the due date.


What is a loan assumption?

An assumption is a transaction in which a person takes over responsibility for the loan exactly as it is. The terms, interest rate, principal balance and monthly payments do not change. The monthly payments are made without lapse.


My loan was recently transferred to PNC Mortgage from my previous lender. How do I submit my monthly payment?

For your convenience, PNC Mortgage offers a variety of methods for submitting your monthly mortgage payments in additions to the coupon book you will be receiving. If you are interested in reviewing alternate payment options, please return to the home page and access the information under "Review Payment Options".


How do I make a payment if I have not received or have misplaced my coupon book?

PNC Mortgage accepts payments without coupons. Please write your loan number on your check and mail it to:


PNC Mortage

P.O. Box 1820

Dayton, Ohio 45401-1820


I received notification that if I make my payment by check it will now be processed electronically - what does this mean and how does it affect me?

Check conversion is the process of converting a consumer check payment into an electronic debit transaction. PNC Mortgage will beging processing check payments electronically beginning on March 1, 2005.


When you make a payment with a personal check, the paper check is converted to an electronic debit and is transmitted through the ACH (Automated Clearing House) network. This means your account could be debited as early as the same day the payment is received. The check will no longer be sent to the bank for processing, therefore you will no longer receive the original or a copy of your check back from the bank.


Your bank statement will now show a line item for an electronic entry initiated by PNC Mortgage. The electronic entry description will include the check number, payee, (displayed as PNC Mortgage Payment) and the amount of the check.


If I make an additional principal payment to my loan after my monthly mortgage payment has been paid, how will the funds be applied to my mortgage?

The funds will be applied to principal as long as you notate "Principal Only" on the memo line of the check along with your loan number. You will need to send the check to the address on your payment coupon/billing statement. We will not be able to process the prinicipal payment received if the loan is delinquent or the payment for current month has not been received.


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© 2014 The PNC Financial Services Group, Inc. All rights reserved. Bank deposit products and services provided by PNC Bank, National Association, Member FDIC. PNC is a registered service mark of The PNC Financial Services Group, Inc ("PNC"). PNC Mortgage is a division of PNC Bank, National Association, a subsidiary of PNC. All loans are provided by PNC Bank, National Association and are subject to credit approval and property appraisal. Terms and conditions of the offer subject to change without notice.

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