Customer Service Representative
Have an issue or a question? 
Contact Us
Important Property Tax Information
Tax information for any homeowners with tax escrow accounts
Read More
Hurricane Information and Submitting Claims
Get information about how to prepare your home for a hurricane and how to file an insurance claim in the event your home sustains damage during the storm.
Read More
Woman on phone and computer.

Request Assistance

PNC Mortgage may be able to help.

1. Gather information and documentation

To begin the process, you will need to provide the following information:

  • Personal Information

    Letter describing your current situation and how you would like it resolved.
  • If your home is listed for sale, a copy of the listing agreement is needed.
  • Financial Information

    Copy of your most recent pay stub from each income source, or other income verification.
  • A financial statement form documenting all assets and liabilities (debts) plus monthly income and expenses.

 

2. Download a documents

PDF icon Download the Home Affordable Modification Program Application Packet

This document is in PDF format. If you do not own a copy of Acrobat Reader, you may download it free. PDF icon


3. Return the completed PDF application by mail or fax

Mail:

PNC Mortgage
Attn: Central Receipts - Loss Mitigation
3232 Newmark Drive, Bldg 7
Miamisburg OH 45342

Fax:

(937) 910-4009

4. You can save time by simply completing the On-line Financial Assistance Application instead of following steps 2 & 3 above

Note:

Additional information may be required. The regular servicing and collection of your loan will continue while your request is being reviewed. Eligibility is subject to lender approval.

Equal Housing Lender logo Member FDIC logo
© 2012 The PNC Financial Services Group, Inc. All rights reserved. Bank deposit products and services provided by PNC Bank, National Association, Member FDIC. PNC is a registered service mark of The PNC Financial Services Group, Inc ("PNC"). PNC Mortgage is a division of PNC Bank, National Association, a subsidiary of PNC. All loans are provided by PNC Bank, National Association and are subject to credit approval and property appraisal. Terms and conditions of the offer subject to change without notice.

Investments and Insurance: Not FDIC Insured. No Bank or Federal Government Guarantee. May Lose Value.