Important Property Tax Information
Tax information for any homeowners with tax escrow accounts
Read More
Hurricane Information and Submitting Claims
Get information about how to prepare your home for a hurricane and how to file an insurance claim in the event your home sustains damage during the storm.
Read More
Customer Service agent on the phone.
Skip Navigation Links Home > Contact Us >Contact Customer Service

Contact Us

At PNC Mortgage doing the right thing means treating you with respect, getting you the information you need ASAP, and - most of all - never forgetting that you chose us to be your mortgage company, and not the other way around.


Customer Service Hours Phone Number

Automated Account
Information

Available 24 hours a day,
7 days a week

(800) 822-5626

 

Customer Service
Representatives

 

8 AM - 9 PM EST, Mon - Thur

8 AM - 5 PM EST, Friday

9 AM - 2 PM EST, Saturday

(800) 822-5626

 

 

Customer Assistance

 

8 AM - 10:30 PM EST, Mon - Thur

8 AM - 5 PM EST, Friday

8 AM - Noon EST, Saturday

(800) 523-8654

 

 

Envelope icon.

Email Us

We'll get back to you as soon as possible:

Current Customers: Log in to Mortgage Online to send a secure message or to get current loan information:

Log in to Mortgage Online

Register for Mortgage Online

Email our Executive Office: Email feedback or escalated issues regarding your existing mortgage.

Email the Executive Office

Equal Housing Lender logo Member FDIC logo
© 2012 The PNC Financial Services Group, Inc. All rights reserved. Bank deposit products and services provided by PNC Bank, National Association, Member FDIC. PNC is a registered service mark of The PNC Financial Services Group, Inc ("PNC"). PNC Mortgage is a division of PNC Bank, National Association, a subsidiary of PNC. All loans are provided by PNC Bank, National Association and are subject to credit approval and property appraisal. Terms and conditions of the offer subject to change without notice.

Investments and Insurance: Not FDIC Insured. No Bank or Federal Government Guarantee. May Lose Value.